THORVANIEL Returns Policy

At THORVANIEL, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns Overview

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.

Return Process

1. Start the return process by contacting our customer service team at [email protected] with your order number and the reason for return.
2. Package your item securely in the original packaging and include all parts, pieces, and accessories.
3. Ship the item to:
   THORVANIEL Returns Department, 123 Market Street, Suite 456, Los Angeles, CA 90210

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take up to 7-10 business days to reflect in your account.

Exchanges

If you need to exchange an item, please contact us at [email protected]. Exchanges are subject to availability of the desired item and will follow a similar process as returns.

Exceptions

Certain types of goods are exempt from being returned, such as perishable goods, custom order items, or any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Contact Us

If you have any questions on how to return your item to us, please feel free to reach out at:

Phone: (123) 456-7890
Email: [email protected]